Visions of Canada offers the best warranties because we carry the best products, and we buy them directly from the manufacturers. On the rare occasion that a warranty claim is required, we take care of everything and there is no paperwork, deductible, or other cost to you.
*Warranties do not apply in cases of lens, frame, or contact lens abuse.
Visions of Canada’s Return Policy
Visions of Canada does not process returns. Companies create return policies when they expect that their products are not going to meet their clients needs and expectations. We take the time to understand your needs and expectations so we know that you will love your glasses when you pick them up. An great investment of time, resources, and quality control is involved in making great eyeglasses and very rarely do we encounter somebody who is not satisfied with the end result. This is because when a pair of eyeglasses does not meet our quality standards, a new pair is made before our client even sees them.
Think of it this way: when you go to your doctor and he prescribes you a medication, and it doesn’t fulfill your needs, no refund is provided. The only difference here is that our procedure creates a more predicable outcome than most medications.
We work with you to make sure that you’ll love your new glasses. To find out how, read our Eyeglass Philosophy.