519.254.8488
1521 Riverside Dr. West, Windsor, ON N9B 1A4
Monday to Friday: 9am to 5pm | Saturday: 9am to 3pm | Sunday: Closed

Visions of Canada offers the best warranties because we carry the best products, and we buy them directly from the manufacturers. On the rare occasion that a warranty claim is required, we take care of everything and there is no paperwork, deductible, or other cost to you.

  • Product Warranty
    Visions of Canada honours all manufacturer warranties.
  • Eyeglass Frames
    Most frames come with a two year guarantee against defects and paint peeling.*
  • Sunglass Frames
    Most sunglasses come with a one year guarantee against defects and paint peeling.*
  • Eyeglass Lenses
    All of our lenses come with a 90 day fitting warranty, and a 90 day doctor’s change in prescription warranty. Essilor, Zeiss, Rodenstock, and Nikon carry a two year warranty against peeling coatings and other manufacturer defects in these lenses.*
  • Progressive Lenses
    In the event that a client cannot wear progressive lenses provided, a refund will be issued for the difference between the price of the progressive lenses and the new pair of single vision or bifocal lenses.*
  • Contact Lenses
    All defective disposable contact lenses will be replaced with a new pair at no charge. Contact lenses have a 30 day warranty from date of purchase.*
  • Frame Adjustments 
    We provide complimentary initial adjustments and maintenance adjustments to frames purchased at Visions of Canada.
  • Frame Repairs
    Repairs on frames that are past the manufacturer’s warranty, which are broken or mangled will be assessed and (if salvagable) repaired for a fee based on labour.

*Warranties do not apply in cases of lens, frame, or contact lens abuse.


Visions of Canada’s Return Policy

Visions of Canada does not process returns. Companies create return policies when they expect that their products are not going to meet their clients needs and expectations. We take the time to understand your needs and expectations so we know that you will love your glasses when you pick them up. An great investment of time, resources, and quality control is involved in making great eyeglasses and very rarely do we encounter somebody who is not satisfied with the end result. This is because when a pair of eyeglasses does not meet our quality standards, a new pair is made before our client even sees them.

Think of it this way: when you go to your doctor and he prescribes you a medication, and it doesn’t fulfill your needs, no refund is provided. The only difference here is that our procedure creates a more predicable outcome than most medications.

We work with you to make sure that you’ll love your new glasses. To find out how, read our Eyeglass Philosophy.