FREQUENTLY ASKED QUESTIONS
Yes, it’s 1.800.743.5367
To request an appointment please fill out the Request an Appointment form, or call our office at 519.254.8488.
The information below is a guideline to help you understand your coverage. For detailed information, please call your health insurance provider
Direct Billing: We are able to direct bill more insurance plans than ever before. The health insurance providers below provide a set dollar amount and usually allow us to direct bill for you with your consent. Many provide partial or full coverage for eye exams, eyeglasses, and prescription sunglasses.
- Blue Cross
- Flexible Spending Accounts
- Great West Life*
- Green Shield
- Indian Affairs
- Ontario Disability Support Program (ODSP)
*These providers allow direct billing only in some cases
Submitting for Reimbursement: Some vision care plans in Ontario require that the patient submit paperwork for reimbursement of eye care costs. In this case, we provide a detailed receipt that you may submit for reimbursement.
The Ontario Health Insurance Program (OHIP) covers one eye exam per year for Ontario residents who are aged 19 and under, 65 and over, as well as eye exams for individuals with medical conditions affecting the health of the eye, such as glaucoma and diabetes.
We accept Visa, Master Card, Discover, Interac, Canadian cash & U.S. cash.
Visions of Canada offers a variety of warranties. Please visit our Warranties page for more information!
Appointments are not necessary, but highly recommended to ensure timely personal service.
Yes. One pair of eyeglasses can generally do a great job in many cases. Multiple pairs are often required for different lighting situations and visual demands.
It takes anywhere from a few hours to six weeks to produce a pair of glasses at Visions of Canada. So many of our glasses require special lenses and a lot of attention to detail. Same day service is a available for a range of lower single vision prescriptions. Two to three weeks is common for most cases, with rare and complicated prescriptions taking an average of 4-6 weeks to produce.
It is very difficult to give accurate pricing without detailed information on your prescription, needs and expectations through consultation. This is why it is very important for you to come into our store with your previous eyeglasses and most current prescription, and speak to one of our experienced staff.
The thinness of your glasses can be determined within a few millimetres only after detailed consultation. Every case is unique, and the final thinness depends on your prescription, frame choice, pupillary distance and lens choice. Only after these variables have been set can an approximate thinness be calculated. We work with you to choose the best frame and the thinnest lenses available for your unique case.
Yes, there is a whole world of lenses that are not available in the U.S.A. A lot of these advanced lenses aren’t even available in many optical stores in Canada & Europe.
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