FREQUENTLY ASKED QUESTIONS

Do you have a toll free number?

Yes, it’s 1.800.743.6367

How can I book an appointment?

To request an appointment please fill out the Request an Appointment form, or call our office at 519.254.8488.

How does Health Insurance billing work?

The information below is a guideline to help you understand your coverage. For detailed information, please call your health insurance provider

Direct Billing: We are able to direct bill more insurance plans than ever before. The health insurance providers below provide a set dollar amount and usually allow us to direct bill for you with your consent. Many provide partial or full coverage for eye exams, eyeglasses, and prescription sunglasses.

  • Blue Cross
  • Flexible Spending Accounts
  • Great West Life*
  • Green Shield
  • Indian Affairs
  • Ontario Disability Support Program (ODSP)
  • RWAM*
  • Desjardins*
  • Manulife*

*These providers allow direct billing only in some cases

Submitting for Reimbursement: Some vision care plans in Ontario require that the patient submit paperwork for reimbursement of eye care costs. In this case, we provide a detailed receipt that you may submit for reimbursement.

The Ontario Health Insurance Program (OHIP) covers one eye exam per year for Ontario residents who are aged 19 and under, 65 and over, as well as eye exams for individuals with medical conditions affecting the health of the eye, such as glaucoma and diabetes.

Which payment methods do you accept?

We accept Visa, Master Card, Discover,  Interac, Canadian cash & U.S. cash.

Do you offer warranties for your products or services?

Visions of Canada offers a variety of warranties. Please visit our Warranties page for more information!

Do I need to make an appointment to purchase eyeglasses?

Appointments are not necessary, but highly recommended to ensure timely personal service.

Is it common for people to own more than one pair of eyeglasses?

Yes. One pair of eyeglasses can generally do a great job in many cases. Multiple pairs are often required for different lighting situations and visual demands.

How long will my glasses take?

It takes anywhere from a few hours to six weeks to produce a pair of glasses at Visions of Canada. So many of our glasses require special lenses and a lot of attention to detail. Same day service is a available for a range of lower single vision prescriptions. Two to three weeks is common for most cases, with rare and complicated prescriptions taking an average of 4-6 weeks to produce.

How much will my glasses cost?

It is very difficult to give accurate pricing without detailed information on your prescription, needs and expectations through consultation. This is why it is very important for you to come into our store with your previous eyeglasses and most current prescription, and speak to one of our experienced staff.

How thin can you make my glasses?

The thinness of your glasses can be determined within a few millimetres only after detailed consultation. Every case is unique, and the final thinness depends on your prescription, frame choice, pupillary distance and lens choice. Only after these variables have been set can an approximate thinness be calculated. We work with you to choose the best frame and the thinnest lenses available for your unique case.

I've heard that there are thin lenses in Canada and Europe which are not available in the U.S.A. Is this true?

Yes, there is a whole world of lenses that are not available in the U.S.A. A lot of these advanced lenses aren’t even available in many optical stores in Canada & Europe.

CONTACT US

Phone:
519.254.8488

Hours:
Monday to Friday: 9am – 5pm
Saturday: 9am – 3pm
Sunday: Closed

REQUEST AN APPOINTMENT

Name*
How can we help?*
This field is for validation purposes and should be left unchanged.